Sample resumes in the field show that a college degree and professional experience are typically needed for this position, with many employers requiring applicants to earn a bachelor's degree in a computer science or information technology field. Diagnosed errors or technical problems and determined proper solutions. Serve as Information Systems Security expert on the DOH HIPAA Security committee. Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Ensure IT processes are consistent and in full compliance with HIPAA regulations. Basic network administration by maintaining data communication between all equipment and sites including servers, VMs, PCs, printers, WAN sites, and phones. [solidLine] IT Specialist Salary. To land the perfect job, you need the perfect resume. Ensure functionality of application is maintained - identifying problems as they arise and coordinating with appropriate individuals. Trained and educated SharePoint 2010 to organization personnel. Part of a diverse IT call center team receiving, resolving and processing 1600+ telephone and 1200+ web requests for a user base of 70,000 individuals, 23 detachments, and 800+ tail sites. Responsible for repairing computers and other electronics for resale. Windows Server 2000 upgrade to 2003 on all servers, Novell Netware file server migration to Windows Server 2003, Windows 98 to Windows XP migration of all desktops. There is a simple hiring formula: your working experience and skills plus our functional resume builder. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. It's where you need to prove in the fewest words possible that you're qualified to do the job, and you're up for the new challenge. Provide administration of the SQL 2005 Server, Install, configure, test, and maintain VA proprietary software, Monitor software and hardware development, repairs, and upgrades for Apple Mac computer systems to resolve system issues, Develop test procedures, identify resources, and coordinate test activities to resolve issues with deployed Apple computer systems. Industrial Relations And Personnel Management. Lead Specialist on ADC Migration for Service Manager Human Resources. Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations, 1 of 2 people chosen by HP management to support the Marine Corps Network Operations and Security Center, Resolved server boot-loop issue by turning off server and reseating power cords - Battery was depleted due to inactivity, Diagnose, troubleshoot and resolve user's issues as they call or email their request for service, Setup and configure workstations, printers, scanners and other hardware devices in a distributed Network environment, Providing good listening and communication skill to assist the users and other support staff, Providing Specialized application support analyzing the root of each problem logging it into the DBase, Act as a liaison between the vendors and the agency for replacement of hardware and software, Assist with the users outlook profiles, setup and creating Active Directory accounts. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. If you have received training or certifications, be sure to include this information. Provided assistance and resolving issues in regards to customer's software and hardware issues on a first call basis, escalating to another service provider only if necessary to resolve. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Implementing VMware ESXi, Active Directory administration, In-house cloud infrastructure management (Tiger cloud/ Tiger Frames), setup Thin Clients (Stratodesk), troubleshooting. As an IT specialist technician at the [company name] I was responsible for the management of the U.S Ranger School Database. This capability allowed efficient high level communications within a secure network environment. Jr. System Admin and Helpdesk duties, maintaining 24hr uptime for six sites in Florida. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. Lead support technician for all hardware, software, and printer issues. Start creating your CV in minutes by viewing our hand picked professional CV examples. I have provided hands-on Support in a 508 compliant working environment using software apps such as Jaws and Zoom-Text. Build a better student CV to further your career and get the job. IT Specialist Resume Sample (Guide & Template) 1. On a daily basis, provided comprehensive customer service and troubleshooting, to the individual, and on a network basis. I am responsible for the maintenance of our program, installation of client software, and the training of clients and employees. Managed network security incident responses via the SmoothWall firewall systems program. Responsible for coordinating and managing the daily activities of the yards technical support operations and staff. Perform initial problem analysis on customer trouble calls for various operational systems supporting DOD in Acquisition which includes Wide Area Workflow, Electronic Document Access, Global Exchange Services, Defense Automatic Addressing System Center, Central Contracting Registration and at one time Federal Technical Systems, IT Specialist on a small team of other specializations. Creates, monitor, assign and resolve interactions, incidents and request for change tickets in an effort to resolve customers issues at the lowest level and return them to service quickly. Created all marketing material in vector and raster formats to meet printer standards. Cloning, installing and configuring PC or MAC hardware. Effectively communicate with customers, management, co-workers and vendors with problems and resolution either through Email, phone, remotely. Setup VPN on all field agents laptops and tested before deploying. Over 22 resume template options to help you create a resume that will get you the job. This page provides you with Information Technology Specialist resume samples to use to create your own resume with our easy-to-use resume builder. Hire Now SUMMARY OF SKILLS. Resolve various hardware/software issues; document and assess problems before redirect to second level support as appropriate to ensure timely resolution. IT Specialist Resume Sample One is one of three resumes for this position that you may review or download. Migrated over 30 email accounts between several domains without data loss. Accountable to provide extensive first level technical assistance to all Target distribution team members. As an IT specialist with an active SECRET level clearance, I designed secure office networks and integrated these units into the Mexico City Embassy infrastructure--in compliance with Department security regulations. Write an IT Specialist Resume Summary or Objective. Resume for new grads trying to break into IT Information technology is a field that has lots of job openings, so how do you get the attention of the top hiring managers? The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Additional IT Resumes are available in our database of 2,000 sample resumes. Love this resume? Performed network support tasks for WAN, LAN, and Remote Dial-In clients running Microsoft Windows XP, 2000, or NT, Supported applications such as MS Exchange, Lotus Notes CCMAIL, Windows 3.1 and Win95, WIN98, NT3.5, WIN 4.0, Win2000, Win XP and, Trained, demonstrated, created workflow diagrams, and mock up of systems. Escalate with management as necessary. Below you'll find our how-to section that will guide you through each section of a Information Technology Specialist resume. Responsible for preventative maintenance and troubleshooting on equipments, logistic information management system, Coordinate with Cubic Team for the development of major item module of the logistic program of the Integrated Resources. The startup or tech firm will be accepting applications by the dozens. IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. Created roaming profiles and user accounts using Windows directory and Mac Server Admin. Developed and managed project plans while providing status updates to management. Assisted both Level 1 and Level 2 agents with troubleshooting POS-related issues, Provided Level 1 desktop support to 100+ PC and Mac users. IT Specialist Resume Example Resume Score: 100%. Almost all resumes include a Work Experience section, and Education section, and a general Skills section. Professional Overview. I also served as the help desk for the Brigade element. Analyzed and resolved network and server connectivity issues. Accountable for leading team of 4 in testing, analyzing, troubleshooting and reconfiguring servers and laptops for resale to customers. To make sure your resume is flawless, here are some tips for writing the best resume possible. Of course, you know best what sections you need to include on your resume. Completed all required training as scheduled, to include 8570 security requirements, monthly customer service training, annual, recurring and corporate requirements. Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware. Coordinate the work tasks for the project team of the Post-Traumatic Stress Disorder Training System Lab to include aligning resources with workload requirements, as well as establishing project milestones. Laptop Deployments: Installed images on upgraded dell laptops for approximately 1500 users. Performed computer hardware and software troubleshooting to ensure team members maintained productivity. Manages and troubleshoots the university's computer, network, hardware and software systems. Mentored Helpdesk Intern. Provide assistance with help desk/problem tracking system with diagnostic and troubleshooting experience. Tips for Writing an IT Technician Resume Add a summary section. Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 200 Windows 2000 Professional desktops for local government. It’s actually very simple. Supported field technicians with cellphone and laptop repair/setup. Knowledge of all major mobile devices in order to solve network, connectivity and software related issues. Get the Book – Federal Resume Guidebook, 6 th Edition – Latest, best information on writing an IT specialist federal resume with samples Federal Career Consulting and IT Specialist Federal Resume Mark-up : 2 hours at $190 per hour: $380.00. You should also include a brief professional profile to provide the person reading your resume a summary of your qualifications for the job. Built and restructured Windows and OS X file servers for database library project. Demonstrated the ability to perform multiple tasks within the company, thereby decreasing the need for company outsourcing. IT Specialist Resume: Professional Experience [Back to Table of Content]One of the most important features of a supervisory IT specialist resume is the professional experience section. Created a historical and live database of agency work using Canto Cumulus 7.5. Maintained a supervisory role for development/maintenance team, including resolving team issues and team building. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 50 systems/servers at the Alchohol and Drug Abuse Division, Hawaii Department of Health. Setup MYSQL servers and implemented Inflow inventory management system across two offices and in the field using VPN. This way, you … Do a sum and get your winning resume! Let’s break it down to see how you should write one. Responsible for managing key IT duties for the clients. Primarily responsible for the Windows Domain, including Active Directory design and maintenance, Diagnose, troubleshoot and resolve software or connectivity problems, escalate problems/tasks when appropriate to internal IT senior staff or third party vendors in accordance with established procedures, Assisted with hardware/software upgrades and installations and set up new systems for new users, responsible for data backup and security issues, Helped the end users with MS Office, Adobe Photoshop, MS Great Plains and other software issues, Developed innovative PowerPoint presentations for meetings, reports in Excel and Access to maintain the inventory, Maintained and updated the company website and intranet using Dreamweaver and html, Responsible for updating job postings on the company web site, Implement Search Engine Optimization and Search Engine Marketing, Attended meetings and documented meeting minutes, reports, Excellent organizational and customer service skills, Maintained wired and wireless devices to ensure constant internal and external network connectivity, Assisted team members with technical issues by implementing processes to diagnose troubleshoot, and resolve problems, Utilized anti-virus and performance optimizing software on desktop and laptop systems for maximum performance. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Utilize available tools to keep Service Desk members, customers and end users cognizant of current difficulties. Senior It Specialist Resume. Educated users on the proper procedures in requiring access to various systems, resetting applications that require password resets, initiating access to new application request. The resume summary or objective is the section that draws the most attention on your resume. Commended for exceptional IT customer service and support by several RP6 board members and senior management professionals. According to Indeed, the average IT Specialist Salary is $69,191 annually in the United States.As per Payscale, the IT Specialist Salary is $55,094 per year and $19.03 per hour.The freelance information technology specialists are in demand for their skill sets. Documented upgrades/repairs to our network and workstations. Build and create solutions with various Network and Server issues. This way, you can position yourself in the best way to get hired. Here's a quick recap: Personalize, Personalize, Personalize. IT Support Specialist Job Description for Resume. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Provided database compliance and monitoring to ensure that all databases instances are properly configured and data safeguarded through ongoing monitoring, reporting and masking as necessary. Trained all new executives on proprietary software systems. Develop, test, repair, deploy, and upgrade VA medical network complaint and Apple Mac computer systems for the Office the Surgeon General Podcast system. Ensures interaction, incident and request for change resolution tickets are processed and resolved within the contract's many Key Performance Indicators (KPs). Implemented Oracle database backup and recovery policies and practices. The bulk of your IT Specialist resume should be the Work Experience section. Performed troubleshooting of computer systems and related equipment, Processed MAC requests by completing routine work performed on computer equipment in my enterprise, including installations, relocations, and upgrades, Demonstrated effective and consistent English technical support at customer sites, over the phone, and via remote software such as LANDesk, Performed troubleshooting of corporate medical billing applications, Support problem management by analyzing patterns of incidents and automating processes to improve efficiency, Performed hardware, network and software support and installation. It's important to tailor your resume summary to the job. Served as a technical resource for all hardware/software deployments, integrations and installations in the distribution environment. Worked closely with management, systems operations staff, software development staff, support staff and end-users to ensure rapid resolution of IT issues and provided network support for STAMIS. Experience with network infrastructure, contributed to innovative design for enhanced efficiency and secure network expansion. Solely responsible for repairing and testing all servers for clients. Worked with the databases of the system, creating reports for system analysis using BIRT tool. Solely managed the CMS (Content Management System) for the entire University's parent and child pages, Work with programming technologies such as JavaScript, PHP and HTML as well as Adobe Photoshop, Met with the team weekly to keep ourselves organized, Meet with clients to demonstrate progress made on particular projects, Manage users that are on the Ranger School Database, Assist in the periodic analysis of the Ranger School Database, system performance and maintenance schedule, Assist the Brigade Information Management Officer (IMO) with routine maintenance and upgrades for over 100 workstations, Troubleshooting various issues and providing training and orientation for new staff, Set up and managed VOIP telephone system for the firm, Evaluated and assessed new trends in the Telecommunications/IT area: including cloud-based computer, Responsible for the firm's mobile device management and administration, Procurement of hardware and software; computer equipment, mobile devices, software and all other peripheral. Created all marketing collateral for print, website, email campaigns, presentations, banners, and created and managed all branding guidelines. Pick a Proper Format for Your IT Specialist Resume. ), monitors, keyboards, mice, speakers, printers, scanners, digital senders and any other IT supported devices. Served as Senior IT Specialist in a team of 8 and supported 450 users on 3 floors. Ensure technical safeguards are maintained to provide controlled user access and integrity of the applications and end-user data. General day to day office support including purchase and maintenance of office inventories. Conduct vulnerability/risk assessments and provide recommendations regarding critical infrastructure and network security operations enhancements. Ensured that all service level agreements (SLAs) for Information Technology incidents are delivered according to specifications. Supported user's cell phones. Over 12 years of substantial experience as a UNIX administrator specializing in the Sun Solaris. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities. Learned varying programs and languages surrounding Service Manager including JavaScript, SQL, Syntellect, uCMDB, and tql. The resume of these applicants should be able to provide a detailed list of the methods, processes, and procedures that an individual can implement for software development and quality assurance reasons. Administered Active Directory, Exchange, and proprietary POS systems. Working directly with customers and end users to identify each step and the area where the problem is encountered. Feel free to download it, copy it, and use whatever you please. Oversaw complex Brigade projects installing software updates and security patches for PBUSE and SAMS-1E. Once configured, assign IP address, add device to the domain and test to ensure network connectivity. Like the work experience section, your education should be displayed in reverse-chronological order. Your experience with various programming languages and in-depth knowledge of diverse hardware and software should appear in your resume. Provides customer service support by performing detailed investigation of customer service complaints and issues, asks probing questions, researches, analyzes and rectifies problems expediently, Provided Tier 1 & 2 technical and operational support for 16 different school and district offices by providing problem analysis and troubleshooting assistance. Help customers by providing hands on support of servers, switches, routers and firewalls. Spice it up with action... Double- and triple-check. Built and maintained positive relationships with customers. Transitioned, designed, tailored, installed, and maintained 6 different instances of Service Manager in Windows and Unix with Oracle and SQL backends. Maintain/Install computer equipment and hardware as directed. Interact daily with CEO and marketing team members to create and brainstorm about new marketing campaigns. Configured, installed, and maintained office computer hardware, software, and other devices such as printer, routers, modems, and office telephones, Helped internal clients and staff to solve technical problems, Managed and updated BCNH's multi-media including Facebook, YouTube, Twitter and LinkedIn. There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Worked closely as a team with the System Administrator with expedient and effective problem solving abilities in order maximize efficiency and reduce operational costs. Oversaw internal network infrastructure and provided IT management services and support for HQ AFRC Europe, encompassing hundreds of users. Below you'll find our how-to section that will guide you through each section of a Information Technology Specialist resume. Try it for Free. Scheduled weekly meeting to discuss the new or unsolved issues with the team and came up with possible solutions to prevent same issues happen again. Manage multiple projects requiring coordination with product vendors and stakeholders to support Sensitive Media Sanitization, 3rd Party Software Patch Management, DLIR Innovation Center, and Physical/Network Security for a network spanning over 1000 nodes. Improved the overall network capabilities of [company name]/6 by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%. They install, configure, and troubleshoot system software and hardware and provide effective support to end-users and technical team members. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Provide high level analysis of difficult problems by working with customers to recreate problems. Find out what is the best resume for you in our Ultimate Resume Format Guide. Find the perfect free resume sample and upgrade your resume with VisualCV. Maintaining network infrastructure, computer and printer systems. Software installations as instructed and coordinating with third party vendors if necessary. This means you should start with your most recent job at the top of your work experience section. IT Support Specialist Resume Objective : Data Entry Clerk Over 11 years of experience in the collection, Computer & Network analysis, review and collation of statistical data, records and reports while ensuring that processes are in compliance with organizational guidelines and policies. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading. Weekend/overtime support and long distance travels to set up secured LAN for automotive clinics. Researched, recommended and implemented new hardware and software into the environment to increase efficiency. Closed 3 Hotels, to include: removal of equipment, inventory and documentation. Coordinator with Cubic Team General Staff - Material Management Centre, Provide technical development support services to VA in the processing of EDI transactions against Oracle/SQL databases. I was team lead to 3 IT professionals. Mentored junior programmers in group. Click the button below to make your resume in this design. Installation, management, and troubleshooting of servers, switches, workstations, POS systems. Set up new staff computer profiles, then join them to the domain in order to access the company's server. Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Our CV templates have helped people get hired at the world’s best companies. So long as your resume is clear, organized, and full of good content, you’re going to get interviews. Ensured that clients were satisfied with the services provided, Delegated tasks and planned strategies to surpass performance goals. Before searching for the best federal government IT specialist resume examples online, you need to know … Performed installations, upgrades, and configurations of software on all PC and Notebook computers. You’re probably going to want to include a Technical Skills section as well. Network /System administration tasks involving active monitoring, maintenance, troubleshooting and installation of all company IT equipment/devices (Juniper/Cisco switches/router, Shoretel VOIP phones using Shoreware director, physical and Hyper V servers, workstations); scheduled tasks set up/scripting, ftp/sftp admin;IIS configuration; domains purchase, setup and maintenance; update and maintenance of our active domains' DNS records; Barracuda cloud backup monitoring, etc. Apply/execute organizational policies to include (but not limited to): Purchasing, Inventory, Computer Security, Data Integrity and business Recovery, in coordination with lateral agencies. This includes multiple servers, desktops, and laptops ranging in different specs and operating systems. Implemented analytical and creative abilities to search for solutions and improvements. In today’s crowded job market, it is more important than ever to stand out among the competition. What is a great IT Specialist resume summary example? At the top of your resume, include your name, phone number, email address, and city. Researched, analyzed, and tested applications and system software for user compatibility, Installed, configured, and routinely upgraded software and hardware for end-users, Provided technical support for smartphones and hand-held devices, Set up audio-visual equipment for PTA and USD board meetings, Presented project statuses to mid-managers and senor leaders every week in an effort to assist completing task, Served as a liaison between knowledge management and emerging technologies enabling better communications resulting in elimination of work redundancies; allowing the project to finish 30 days earlier, Assembled personnel workstations to include printer and NIPR connectivity in order for personnel to complete their day-to-day activities, Configured and installed client software including operating system, VoIP telephones, and specified software applications, Assisted customers with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment, Identified and resolved knowledge management project obstacles through persuasive discussion with working group members and supervisors. USE THIS SAMPLE FREE Employed to reduce the workload of the MIS team. This is a real resume for a Information Technology Specialist in Arlington, Virginia with experience working for such companies as Military, United States Army. Provide support using Microsoft SQL server analysis and reporting services, permissions, cube deployment and report builder. Information Technology - Software Applications & Programming, 7+ years' related-technology experience that includes 5+ years supervisory and/or leadership experience, Provide professional customer service through secure and non secure telephone systems, multi-media tools and email applications across networks of various classifications, Installed computer hardware and software for office staff. This is one of the hundreds of Information Technology Specialist resumes available on our site for free. Poor UX and UI will kill even a product with the best features... 2. Installed and Configured Windows Server 2012 R2. Write incident reports, gather pertinent information from customers, end users, technical staff and coordinate with headquarters. Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and … Deployed streaming digital signage technologies in embassy public spaces to deliver directions and information to personnel and visitors. Planned program level activities and scheduling projects for producers and designers. Monitored hardware upgrade and software update rollouts and reporting to the Manager if any issues that cause by the hardware upgrade and software update. Trained new employees on procedures. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Built and collaborated on a successful 50 page consumer website supporting over 2,000 RP6 customers. A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. Purchased and Managed Adobe Creative Suit 6, RSMeans CostWorks and Google Earth licenses. Help Desk Support, Windows Server, and Switches are still quite common, and a respectable share of skills found on resumes for IT Support Specialist with 23.92% of the total. IBM Dimensionnet projects support using HTM, JS, and PHP languages. Software specialist resumes are the resumes that allow a software specialist to showcase his/her expertise in software testing and assessment. Manage VM environments using VMware and HyperV. Maintained incident tracking database to ensure timely issue resolution. While this section should include your relevant job titles, company, and the dates you were employed, it should also include your accomplishments and key skills. Responsible for maintaining high quality documentation in internal tracking and ticketing system. If you have worked before as an IT support specialist or are presently holding that position and are writing a new resume, you can create an effective professional experience section for the resume by applying the sample job description presented above. Designed an imaging solution using CloneZilla for new PC's to promote quicker deployment to new hires by 40%. Address... You want to join them, so make them need you. Complied with DOD electronic and security standards and adhered to strict deadlines. It’s that short paragraph at the top of your IT specialist… Led and organized video teleconferencing (VTC) infrastructure implementation throughout Mexico City embassy spaces as well as nine other consulates. Provide help-desk support via telephone for clients, Responsible for remote troubleshooting of clients and employees computers, Lead tester of software and other applications, Head IT specialist, responsible for the supervision of 5 other employees, Responsible for training new employees and new customers using our software, Remote/locally support users fixing various software & technical related issues, Removed viruses from desktops and laptops while educating the end user how to be safer online, Swapped out faulty hard drives, replaced/upgraded memory & other hardware components, Repaired Dell, HP, Lenovo, Toshiba, Sony and others, Performed back-ups for data loss prevention as well as OS reinstalls, Proficient in the latest Windows 8 environment as well as 7, Vista & XP. Provide support in troubleshooting production level issues and/or concerns related to EDI 835, 837,999 transaction sets. Coordinate training seminars to demonstrate and train employees on new programs and procedures. IT Specialist Resume Summary : Current role function as an IT Specialist, and creator of solutions - listening to issues, discussing optimal results, and producing a secure solution that works. Assist in training of all employees on various IT related concerns. Company intranet and computer aided time sheet (CATS) maintenance using Java, PHP and MySQL. Supported voicemail, telephone and PBX systems. Troubleshoot PC, Notebook, and iPad computers in an efficient and courteous manner. Choose from a collection of premium designs and easily export to PDF. Establish and administer DLIR's network deployed computer forensics environment. Manage broad range of installation, upgrade, roll- out and troubleshooting projects for networks and computers. Information Technology Specialist Resume Samples This page provides you with Information Technology Specialist resume samples to use to create your own resume with our easy-to-use resume builder. Note certifications. Provides technical support, troubleshooting of desktop hardware, systems and applications in an effort to increase first call resolution rates. Multi-certified Information Technology Specialist with a goal of transitioning in to Information Technology Security. Built workstations and servers, configured laptops, and troubleshot WAN, Outlook Web access, and website access issues. View All Technical Resumes User education-educate user on new software and hardware. Configured Active Directory, DNS and DHCP services, Installed and Configured SonicWALL firewalls, Installed Manage Engine Asset Management for workstations, Installed, Configured and Maintained Small Business Network for new clients. Lead of project to implement ITIL based Service Catalog, with integrations to Cisco, and SAP. Created workflow to follow ITIL change types, change models, and approvals. Coordinate with technical staff in defining specifics of malfunction and resolutions. . Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Performed installations of all printer drivers, then route network shares to staff on a per request basis. Furnished support of IT networks, software and hardware. Track and document all reportable actions, creating trouble tickets on each call and email received. Here is an example to help you craft your own comprehensive federal resume: IT Specialist (Customer Support) – GS-2210 HANNAH BROWN 1721 Pilots Lane Chicago, IL 60616 Cell Phone: (555) 555-1234 Then you need to prepare a job-winning resume. Developed plans and requirements for the enhancements of automated systems increasing the effectiveness and economics of supporting and managing equipment by managers and all levels of the Army. Configure and maintain Cisco network hardware and software to provide communications support for an entire brigade of military and government personnel, Use classified computers in a fast paced, high stress environment, Use classified encryption techniques for the secure transmission of data. Installed, configured and managed classified and unclassified networks, software, peripherals, network equipment and network services. Serve as a primary technical support for user's experiencing hardware and software issues, Migrate division from MS Office 2010 to MS Office 365, Diagnose and repair various hardware, software, and networking issues across multiple platforms. IT Specialist Resume. Achieved high level of staff appreciation through patient and methodical approach to problem solving. IT Specialist Resume IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database administration and network management. Installed desktop computer systems and ancillary electronic components and devices, local/storage/secure area network (LAN, SAN, etc.) Formatting an IT Resume. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. The more useful and unique your skills are, the more you will stand out to an employer. Maintained and configure wired and wireless networks with firewall and router configurations. Additionally, familiarity with emerging audio and video technologies led to extensive functional renovation of embassy communications, conferencing, and VOIP innovations (Crestron, Extron, and Panasonic). Identifying and troubleshooting reported network problems. Upgrade, modify and replace hardware, software and network components. Performed cost analysis for company's current phone system compared to new VOIP phone with a yearly cost saving of 13K. Managed and interfaced with 2 IT outsourced vendors, assigned troubleshooting tickets, assed installation project and coordinating improvement projects including virtualization deployment with Thin Client and Hyper-V. The information technology specialist should go for freelancing and make some extra income. Assisting the Manager on Active Directory in creating objects, groups, giving permissions and to approved users to access the network. Cleaned up code in C++ and QT user interface. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor. Configuring IPad/ iPhone OS 6-7, Android OS 4.0 Devices, Microsoft OS 7-8 Devices, Blackberry OS 7520 - Z10 on the agency network. Ensured the proper administration, management, and operation of Oracle database management services.
2020 it specialist resume